Page 20 - September Impression

PATIENT EXPERIENCE

Stories From the Heart

"Everyone was great. They were busy, and "The Johns Hopkins Breast Center staff

they never complained. My time was my goes above and beyond for their
time. They were professional and warm patients. Dr. Eisner, Stephanie, Theresa,
towards me and I appreciated that very and Wanda are the prime example of

much. " providing person centered care. I will

always go to the Breast Center at
"For an institution that is so large and Bayview for my breast health and I will
employs so many people, it is unbelievable recommend it to all my family and

how smoothly things go. I'm sure there are friends."
days, but I hope i don't see one of them. All

the people I come in to contact with made
me feel like I have know them forever.
They are most gracious and "The staff was warm and courteous from
compassionate. They really made me feel the time I walked into the hospital doors

at ease in a difficult time of my life." till my exit going home. "

"I was very pleased with the way I was able to get labs and CT scan done with very little

wait time as well as meeting with my doctors. The day went really well and the staff were
professional, polite, courteous and informative. I would grade the day as a solid 'A'. "

"My experience yesterday was one of a kind. KUDOS to all that I had contact with. They
may not understand the impact of every intervention each one made towards the
emotional relieve of my pain, but I appreciate everyone."

"Twice since April I've been a patient in the Bayview MRI Suite. Both times words are
inadequate to how I feel about the professionalism, kindness, caring, and efficiency every

member of the Bayview staff gave me and my family, The first time on an hour's notice
they agreed to make it possible for my Dr to bring me from another Hopkins facility where
they could not access my port. Since 2013 I have had multiple opportunities to be a patient

at Bayview. Every one of those contacts has been positive and staff at every level have
been exemplary. As a professional with 50+ years in medicine, I've been known to express
my higher than 2019 expectations in the past, so it's right that I say clearly Bayview is
exemplary and I feel confident about the care I get there. Thank you."