Page 20 - Impression May 2020

PATIENT EXPERIENCE

Stories From the Heart

"You. Can pick music you can relax every "Very kind, accommodating staff despite

one had a peaceful way of talking to you. the stresses on them during this time. All
Clear on what you must do. Start with staff were very mindful of my injuries
registration and all the way to finish. while doing the imaging and conscious of

Imaging is AWESOME "
"Everyone was extremely kind, caring,
courteous, and professional. Thank you,
"Very kind, accommodating staff despite thank you, thank you!"
the stresses on them during this time. All

staff were very mindful of my injuries "My experience with imaging was
while doing the imaging and conscious of excellent, timely, and fast. "
my comfort. "
"Very expeditious and positive
"Very kind, accommodating staff despite experience. "

the stresses on them during this time. All "Everyone was pleasant and courteous.
1.08
staff were very mindful of my injuries The technician, who completed the scan,
while doing the imaging and conscious of even provided a snack and directions to

my comfort. " the cafeteria."

"I always feel pleased when I come to the Hopkins facilities. Everyone treats you in a
professional manner and make you feel at ease during your visit. I also want to thank

everyone there for continuing to do what they do during this pandemic. You are all hero's
in my book. Thanks again. "

"My technician met me at the entrance, promptly, to escort me to my apt. She was
informative and very supportive. I have terrible anxiety with MRIs given my long list of

surgeries in my history.. giving me peace in mind for procedures is not always easy but this
technician had a strong confidence about her and I had no doubt she would let anything
bad happen to me. "

"At this time, with Covid 19 all around us, I had to have a CT Scan. Obviously, I did not want to

enter a hospital. But your staff had only 1 other person in the waiting room sitting very far
away from me, and the staff had me in and out of that CT Scan procedure in under 10 minutes.

So, I think they are just FABULOUS!"

"Awesome staff. They called to let me know the procedure upon arriving due to the COVID
19 outbreak. I was immediately called back to get ready for the testing. Everyone was very
welcoming. The supervisor even guided me to my car "