Page 16 - January 2020 Impression

PATIENT EXPERIENCE

Stories From the Heart

"So thankful for Bayview and the staff. Very "Impressed with staff and how quickly
professional and respectful of my needs everything went. I didn't have to wait
and/or concerns. " around and was appreciate of being seen so
quickly."

"Everyone was just as nice and friendly as "The staff in the Women's Breast center are
could be. I was very nervous and they amazing. This is a very scaring time and they

calmed me down. " made my visit very comforting. They are full
of smiles and very encouraging words.”

"My experience here was fabulous! Wanda

(I hope I got her name right) received me "The staff in MRI center at Bayview was
well, she was absolutely fantastic! The incredible! They were very sweet and kind,
technologist and the ultrasound and explained everything clearly to me.
technologist as well as the doctor were all They even made various adjustments prior

nice. I will be returning for my future
mammograms. I really loved my experience "That was my best experience with an MRI

at the center. and I have had quite a few. Great staff”

"I am always very nervous whenever I have any medical procedure done. I have also spent a
week in the hospital for a serious illness. Because every staff member, no matter what

they're job is, continues to treat me with respect, understanding, and care, I continue to
request all medical procedures and personnel needed from only this hospital. Additionally,
medical personnel have always explained what they are doing for me and answered my
questions with specificity and patience. I truly appreciate this. Thank you. "

""The staff in MRI center at Bayview was incredible! They were very sweet and kind, and
explained everything clearly to me. They even made various adjustments prior to my MRI to

allow me to be as comfortable as possible."

"This was my first time visiting Bayview Imaging and I am very impressed with the staff
and technologists! Everyone was very respectful, helpful and made me feel right at

home! My appointments were scheduled early in the morning and they were ready for
me even as I arrived earlier than I was told to be there! Thank you so much for being the
best facility in the area and taking such good care of me!"