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08 Troubleshoot

Conversion

Errors

Things We Could Not Fix During Conversion

There are some formatting issues we cannot automatically fix during conversion that result in
errors. You will need to fix them in your manuscript file, and upload again. See below for a list of
common error messages and possible solutions.

Error: Text boxes were found in the document and must be removed.

Fix: Each text box must be removed from your document. Important text should be removed
from the text box and added to the relevant section of the manuscript.

Note: You can also use specialized styles or create images to achieve a similar look.
This error message may also display if your manuscript included headers or footers
with page numbers since MS Word uses text boxes to display page numbers. So, when
you remove your headers and footers, be sure to also remove page numbers.

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