Page 100 - MarTol

COMPUTER SYSTEM SERVICING NC II - CBLM

In order to achieve such a condition, time must be allowed by the group for all
members to state their opposition--and to state it fully enough to get the feeling that
others really do understand them. This condition is essential if they are later to free
themselves of the preoccupation that they could have gotten their point of view
across if others had understood what they really had in mind. Only by careful
listening to the opposition can such feelings be forestalled, thereby allowing effective
group decisions to be reached.

Of course, recognizing the several types of group decision-making is only part
of the process. Managers must be specific in their approach to the one that is best in
their own situation.

What are the actual steps in a decision made by a group?

1. Identify the Problem. Tell specifically what the problem is and how you
experience it. Cite specific examples.

"Own" the problem as yours -- and solicit the help of others in solving it, rather
than implying that it's someone else's problem that they ought to solve. Keep in mind
that if it were someone else's problem, they would be bringing it up for discussion.

In the identification phase of problem-solving, avoid references to solutions.
This can trigger disagreement too early in the process and prevent the group from
ever making meaningful progress.

Once there seems to be a fairly clear understanding of what the problem is,
this definition should be written in very precise language. If a group is involved, it
should be displayed on a flip chart or chalkboard.

2. Clarify the Problem. This step is most important when working with a group
of people. If the problem is not adequately clarified so that everyone views it
the same, the result will be that people will offer solutions to different
problems. To clarify the problem, ask someone in the group to paraphrase the
problem as they understand it. Then ask the other group members if they see
it essentially the same way. Any differences must be resolved before going
any further.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 99 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo