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COMPUTER SYSTEM SERVICING NC II - CBLM

INFORMATION SHEET 2.2-3
GROUP PLANNING AND DECISION MAKING

Learning objectives:

1. Identify the different types of group decision making
2. Learn the procedures in effective discussion

For effective group discussion, you must follow some procedures:

1. Identify the particular problem or situation- what the problem or situation is;
analyze it, find its causes, determine its seriousness, and decide whether or
not it is something deserving attention.
2. Establish a criteria or course of action leading to a workable solution. For
example, in a flood calamity, you must determine the time, the effort, and the
money that will be involved in helping the flood victims as acceptable
solutions to solve the crisis.
3. Research possible solutions or courses of action – this implies using
interviews, library work, observation, experiment-actions as tools for arriving
at valid conclusions and solutions to the problem at hand.
4. Evaluate proposed solutions or courses of action for the purpose of selecting
one to be tested, i.e. test each proposed solution for affectivity of results. For
example, using helicopters to bring food, medicine, and clothing to the people
in the flooded areas that had remained impassable because of high water.
5. Test the selected solution or course of action so as to find out how workable
the solution is.

Types of Group Decision-making
Abstract- Many managers like to believe that they are accomplished in such
group decision-making processes as action planning, goal setting and problem-
solving. However, their ability to implement such techniques effectively is often
hindered by their lack of understanding of the dynamics of these group decision-
making processes. As a result, these managers often end up perpetuating problems
that they themselves create through their insensitivity to the needs of other group
members. Hence, instead of achieving a consensus, such managers only serve their
own interests by leading the group to situations such as decision-making by lack of
response or by authority role. Sometimes, they lead the group toward decision-

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 96 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo