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COMPUTER SYSTEM SERVICING NC II - CBLM

eliminates the need for discussing details of more debatable issues. These
solutions may be logical attacks at the cause or they may be creative
solutions that need not be rational. Therefore, it is important at this step to
limit the time spent discussing any one solution and to concentrate instead on
announcing as many as possible.

5. Selecting One or More Alternatives for Action. Before selecting specific
alternatives for action, it is advisable to identify criteria the desired solution
must meet. This can eliminate unnecessary discussion and help focus the
group toward the solution (or solutions) that will most likely work.

At this point, it becomes necessary to look for and discuss the
advantages and disadvantages of options that appear viable. The task is for
the group members to come to a mutual agreement on which solutions to
actually put into action. It is desirable for positive comments to be encouraged
(and negative comments to be ignored or even discouraged) about any of the
solutions. One solution should be the best, of course, but none should be
labeled as a "bad idea."

6. Plan for Implementation. This requires looking at the details that must be
performed by someone for a solution to be effectively activated. Once the
required steps are identified, it means assigning these to someone for action:
it also means setting a time for completion.

Not to be forgotten when developing the implementation plan: Who needs to
be informed of this action?

7. Clarify the Contract. This is to insure that everyone clearly understands what
the agreement is that people will do to implement a solution. It is a summation
and re statement of what people had agreed to do and when it is expected
they will have it done. It rules out possible misinterpretation of expectations.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 101
City CATION SYSTEM Mario Elmer B. Revision #___ of 115
SERVICING NC II Tolo