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COMPUTER SYSTEM SERVICING NC II - CBLM

INFORMATION SHEET 2.2-2
TEAM STRUCTURE/TEAM ROLES

Learning objectives:

1. Use high interaction among members of the team to increase trust and
openness.

2. Able to apply inter personal skills

Team and Individual

In a team, individual members tend to be highly aware of their responsibility,
whether it stems from social pressure or the fulfillment of personal need. Teams are
capable of performing functions and achieving some goals more efficiently and
accurately than individuals can. Although there is evidence that individuals
sometimes perform better than teams, the quality of decision making is much high in
teams working under certain conditions.

The team and the individual members are dependent on each other. Their
relationships play a vital role in the success of the team. As the individual member
grows and matures, so does the team.

To perform effectively a team requires three different types of skills:

 It needs people with technical expertise.
 It needs people with the problem solving and decision making skills to be able
to identify problems, generate alternatives, evaluate those alternatives and
make competent choices.
 Teams need people with good listening, feedback, conflict resolution and
other inter personal skills.

No team can achieve its performance – potential without developing all three
types of skills. The mix is crucial. Too much of one at the expense of others will
result in lower team performance. But team doesn‘t need to have all the
complementary skills in place at the beginning. It is not uncommon for one or more
members to take responsibility to learn the skills in which the group is deficient,
thereby allowing the team to reach its full potential.

Intra Group Development
The activities considered in team building typically include goal setting,
development of interpersonal relations among team members role analysis to clarify
each member‘s role and responsibilities and team process analysis. Of course team
building may emphasize or exclude certain activities depending on the purpose of
the development effort and the specific problems with which the team is confronted.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 92 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo