Page 89 - MarTol

COMPUTER SYSTEM SERVICING NC II - CBLM

INFORMATION SHEET 2.2-1
COMMUNICATION PROCESS

Learning objectives:

1. Be more aware of the importance of communication in a team
2. Apply the importance of good communication

Communication is the ability to share information with people and to
understand what information and feelings are being conveyed by others.
Communication can take on many forms including gestures, facial expressions,
signs, vocalizations (including pitch and tone), in addition to speech and
written communication. Trainers, trainee frequently use nonverbal methods to
communicate. Trainee often show disinterest in school by avoiding eye contact or
sitting back in their chairs with their arms folded across their chests during
instruction. Staff members may indicate that they have time to talk but they may
show disinterest by making themselves busy to something unimportant while you are
trying to talk. Conversely, a smiling, nodding face indicates that the listener is
interested in what we are saying and encourages us to continue. Communication
includes a broad range of actions which help the students work more effectively with
their teachers.

Effective communication is an essential component of organizational
success whether it is at the interpersonal, intergroup, intra group, organizational, or
external levels.

It is also very important to understand that a majoring of communication is
non-verbal. This means that when we attribute meaning to what someone else is
saying, the verbal part of the message actually means less than the non-verbal part.
The non-verbal part includes such things as body language and tone.

If you’re a Team Member
Communicate, Communicate, and Communicate

If you have a problem with someone in your group, talk to him about it. Letting bad
feelings brew will only make you sour and want to isolate yourself from the group.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 88 of
City CATION SYSTEM Mario Elmer B. Revision #___ 115
SERVICING NC II Tolo