Page 47 - profiles in civil service program 2018 version

the FO. This enabled claims to get processed in a timelier manner. Another
major accomplishment is the Electronic Representative Payee Accounting

Process (ERPAP). With this, more than 50 percent of payees can complete
their Representative Payee Accounting forms online, rather than via a paper
form thus saving FO and PSC work years. I was the lead for this project,

which required the cooperation and assistance from the Office of Systems and
Office of Retirement and Survivors Insurance.

I am Ronald P. Bowers, a Veteran, and I served in the Social Security
Administration (SSA). I have held offices as NARFE’s Past Regional Vice
President for four states and the District of Columbia, and Past President of
the NARFE Maryland Federation. I earned my bachelor’s degree and credits

towards my master’s degrees in philosophy, mathematics and physics. I
began my federal employment as a Claims Representative in the SSA Buffalo,
New York, District office. I took time from Federal Service to join the United

States Army. Following my military service, I returned to SSA Headquarters
in the Budget Office. I managed six SSA Centers in various cities and the
Foreign Claims Center at SSA Headquarters. In my 30 years in the federal
government, I have been a Budget Officer, Planning Director, and Director of

the Headquarters Staff, among other high-level positions of responsibility.
Over my career, I have lectured for over 700 hours at Seminars and Training
Courses, to guide students and colleagues to serve our fellow Americans with

integrity and compassion.

I am Mary Breland and I served in the Social Security Administration for 38

years. I worked at SSA during a critical time, at the start of the Medicare
program. I dealt with the American public, assisted them in applying for all
types of benefits, and performed my job with compassion and high technical

skill. I knew the livelihood of many was dependent on our Agency, so I went
the extra mile, doing more than a satisfactory job. The public should be able
to depend on their Social Security Benefits. During my time of employment
in federal service, the American public could depend on me.

I am Daniel T. Bridgewater and I served in the Social Security
Administration for over 41 years. I worked in several different capacities in

SSA over my career. The most significant part of my career was my work as
a webmaster, both with the agency’s Internet and Intranet. For the Internet, I
revised the gateway page for Regulations and was later part of the team that

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