Page 49 - profiles in civil service program 2018 version

Systems at the SSA Headquarters. I had many other positions before

becoming the head of the Security and Integrity Branch. I began my career as
an authorizer of disability claims, where I had to determine if individuals
applying for disability met all the legal requirements other than having a

disabling condition to receive disability benefits under Title II of the Social

Security Act. I had many highlights during my career at SSA. The following
are some of the highlights. I became a systems programmer and a systems
analyst who helped to develop the first Claims Automated Processing System,

which greatly reduced the time it took to process disability claims. I later led
the team that developed the first disaster recovery plan for the National
Computer Center, which housed the computers that processed almost all of
SSA's major application systems. I worked cooperatively with numerous
federal agencies in the area of computer security education and for several
years was the Chair of the Federal Information Systems Security Educators’

Association (FISSEA). FISSEA still exists and continues to sponsor an
annual national conference for information security specialists who work for a
diverse host of federal and state agencies. One of the highlights of my career

occurred when I met all the qualifications to become an Internationally
Certified Information Systems Security Professional.

I am Karen Holloway and I served in the Social Security Administration. I

entered civil service in 1973 as a Claims Representative, working in field
offices in Maryland and Anchorage, Alaska, taking and processing to
completion all types of Social Security claims - retirement, survivor,

disability , Supplemental Security Income aged and disabled claims, as well as
processing the more complex post-entitlement events. I progressed from
entry-level Claims Representative position, through the journeyman level, and
then worked as a Supervisor in several field offices. I then transferred to the

main complex in Baltimore, Maryland, and worked in the Office of Systems,
helping to develop modernized claims software, which would be used in the

field offices. My extensive field office experience was critical to developing
systems that would truly enhance the modernized claims processing systems
that would be implemented in the field offices. My field office experience
allowed me to advance to Operational components where I worked as the

Agency's Management Information Chief, responsible for coordinating with
the 10 Regional Management Information Chiefs in tracking and monitoring
the Agency's performance in claims processing. In the latter years of my

career, I worked in the Agency's Strategic Planning Office, coordinating with

46