Page 52 - profiles in civil service program 2018 version

I am Beverly A. Ward and I served in the Social Security Administration for

43 years. I took great pride in my position as Claims Authorizer. My job
requirements were to process disability claims for those who were not able to
work due to their disabilities. Some of these people had been waiting for

three to four years, some of them had lost homes, living in their cars or with
relatives, single parents trying to raise their families, waiting to receive
payment from Social Security . As claims authorizers, we received the case

from the Administrative Law Judge for adjudication of the claims. It was our
job to be sure that we had all the information required to accurately process
the claim, such as their earnings record, auxiliary claims, dates of birth,

marriage, and Social Security Numbers of all the children entitled on the
record, bank data, attorney information, and workmen's compensation
information. If there was any information not available to us, per the file, we
were to contact the district offices, the attorneys, and the constituents for the

necessary information to complete their case. I received calls from various
district offices, with which I had a special rapport, solving and providing them
with information pertaining to their constituents. The district offices that I

dealt with were very pleased with the service I provided. This also included
attorneys and the constituents. I was extremely happy when my cases were
processed to completion without any errors or exceptions and when I could
call the wage earner or the district office to let them know that their

constituent check was in the mail. I really valued the people who I serviced,
and I made it my job to provide good customer service, internal and external,

as a proud federal employee.

I am Phil Y oung and I served in the Social Security Administration from 1962
until 2004. I worked directly with the public in various field offices in
Brooklyn, New Y ork. In addition to helping retirees, survivors and disabled

file for benefits, I helped many in Assisted Living facilities file for Medicare.
I also worked in a field office in Muskegon, Michigan, and a regional office in

Boston, Massachusetts. Using these experiences, I came to SSA ’s
Headquarters in Baltimore, Maryland. I worked there on the transfer of the
State’s Aged, Blind and Disability Programs to SSA under the Supplemental
Security Income (SSI) Program. Then I led the Office that ran the Quality

Assurance Programs for the Old-Age and Survivors Insurance and SSI
programs to maintain the integrity of these programs, as I continued serving

our American public.

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