Page 90 - profiles 2019 working copy containing all bios as of Feb 20 final version

and answered public and congressional correspondence. I wrote
Congressional testimony presented by other government employees and

reviewed and criticized proposed Congressional bills. I developed and ran
nationwide health and safety conferences and trained government employees.
I oversaw health and safety surveys of hospitals and nursing homes,

establishing and running one of the first nationwide Social Security 800
telephone numbers. I also hosted site visits of Social Security and Medicare
Central Offices.

I am Martha Bouis and I served in the Social Security Administration.
I worked as a Claims Representative in the large Baltimore office for two
years, processing retirement and disability claims and making sure the claims

were ready for approval. This was prior to the field offices (FOs) taking
appointments. So our waiting area for the public was always filled to
capacity. After two years, I earned a promotion to the Office of Disability

Operations (ODO) as an Authorizer. The ODO was previously known as the
Bureau of Disability Insurance. We were responsible for processing and
approving disability cases from the FOs. After a year and a half, I was
promoted to technical assistant and then to a supervisor (Unit Chief). This

was before ODO changed to modules. However, all three positions were to
make sure the disability claims were processed and dealt with in a timely and
efficient manner. I was a Unit Chief for seven years and then transferred to the

main complex as a Program Analyst, remaining in Operations at the Office of
Public Service and Operations Support (OPSOS). One of my major
accomplishments on that staff was the "Direct Contact" process. This was
developed so the Program Service Centers (PSCs) and ODO could contact the

public via a phone call(s) to resolve an issue rather than sending a request to
the FO. This enabled claims to get processed in a timelier manner. Another
major accomplishment is the Electronic Representative Payee Accounting

Process (ERPAP). With this, more than 50 percent of payees can complete
their Representative Payee Accounting forms online, rather than via a paper
Form, thus saving FO and PSC work years. I was the lead for this project,

which required the cooperation and assistance from the Office of Systems and
Office of Retirement and Survivors Insurance.

I am Ronald P. Bowers, a Veteran, and I served in the Social Security
Administration (SSA). I have held offices as NARFE’s Past Regional Vice
President for four states and the District of Columbia, and Past President of

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