Page 93 - profiles 2019 working copy containing all bios as of Feb 20 final version

all of SSA's major application systems. I worked cooperatively with numerous
federal agencies in the area of computer security education and for several

years was the Chair of the Federal Information Systems Security Educators’
Association (FISSEA). FISSEA still exists and continues to sponsor an
annual national conference for information security specialists who work for a

diverse host of federal and state agencies. One of the highlights of my career
occurred when I met all the qualifications to become an Internationally
Certified Information Systems Security Professional.

I am Joan Cwiertniewicz and I served in the Social Security Administration
for 40 years. I worked in field offices in Massachusetts and Maine for 10 years
as a Claims representative, supervisor, quality assurance specialist, and

assistant district manager.

After transferring to agency headquarters in Baltimore, I held various policy
and analytical positions. The most interesting and challenging part of my

career was the 10 years I spent in the Office of Legislation and Congressional
Affairs, where I did "problem solving and miracle working." I analyzed and
resolved complex, time-sensitive issues for Senators' and Representatives'

constituents throughout the country.

I am Karen Holloway and I served in the Social Security Administration. I

entered civil service in 1973 as a Claims Representative, working in field
offices in Maryland and Anchorage, Alaska, taking and processing to
completion all types of Social Security claims - retirement, survivor,

disability, Supplemental Security Income aged and disabled claims, as well as
processing the more complex post-entitlement events. I progressed from
entry-level Claims Representative position, through the journeyman level, and
then worked as a Supervisor in several field offices. I then transferred to the

main complex in Baltimore, Maryland, and worked in the Office of Systems,
helping to develop modernized claims software, which would be used in the
field offices. My extensive field office experience was critical to developing

systems that would truly enhance the modernized claims processing systems
that would be implemented in the field offices. My field office experience
allowed me to advance to Operational components where I worked as the

Agency's Management Information Chief, responsible for coordinating with
the 10 Regional Management Information Chiefs in tracking and monitoring
the Agency's performance in claims processing. In the latter years of my

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