Page 32 - Grand Travel - Demo Prototype-RayD

Grand Travel Demo

Show the new alert in Glip. As you have one agent logged in and ready in MAX, the alert should
display.

NOTE: When done with the demo, be sure to delete the alert if you want to demo the
same alert again.

Advanced Demo

For the advanced demo which will focus on specific functionality such as:
● Workforce Optimization
● Studio Scripting
● Quality Management and Analytics
● Interaction Analytics
● Salesforce integrated MAX client
● Administration of Contact Center

For these, we will have separate Contact Center instances loaded and ready to show if
requested. Again, this is only if we are asked to show the advanced capabilities. A more in
depth demo of the product request is an opportunity for a separate breakout session with the
prospect to demo those capabilities, but a quick overview could also be done in the pod.

UserHub (B32)

We will use our B32 logins to log into UserHub and show all of the above functionality. We will
use that instance to demo SFDC as well.

Author: Alain Mowad Page 32 of 73