Page 68 - Grand Travel - Demo Prototype-RayD

Grand Travel Demo

Add in the intervention comments: “Wanted more information on packages.” and then select the
Save​ button to complete the interaction.

Dispositioning Interactions

“Engage Digital can be set up so that agents must enter in a disposition and comments before
completing an interaction. This could be useful to further categorize the outcome of the
interactions for analytics purposes. We will see how this is used when we review analytics.”

Action: Demonstrate Surveys

Demonstrate an in-channel survey at the end of the web chat interaction.

Author: Alain Mowad Page 68 of 73