Page 67 - Grand Travel - Demo Prototype-RayD
P. 67
Grand Travel Demo
Action: Reply to the Interaction as a Supervisor
In the Supervision view, reply to the message as a supervisor and the agent may have the
same name, make a note of that when showing the reply, and highlight the supervisor’s
response versus the agent’s response.
Complete the interaction by selecting the . The agent will be prompted to add a
post-qualification category (or disposition) before completing the interaction. Select New Sale
from the list under the Disposition main category.
Author: Alain Mowad Page 67 of 73
