Page 62 - Grand Travel - Demo Prototype-RayD
P. 62
Grand Travel Demo
● How long they were on that page
● How long they were visiting the site
● Number of pages accessed
● Number of visits
We can ask the customer to opt-in and identify themselves. This will give the agent an
opportunity to identify the customer and get more information on them to better help them with
their request.”
Action: Enter the Customer’s Information
Type in the customer’s information as follows:
Select the button to save the customer information. Show the change in the main
messaging window. Anonymous should be replaced with the customer name:
Author: Alain Mowad Page 62 of 73
