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Working Together

National Ambulance Service

The National Ambulance Service (NAS) is the statutory pre-hospital emergency and intermediate care provider for
the State. In the Dublin metropolitan area, ambulance services which are funded by the HSE are provided by the
NAS and Dublin Fire Brigade.

The NAS mission is to serve the needs of patients and the public as part of an integrated health system, through
the provision of high quality, safe and patient-centered services. This care begins immediately at the time that the
emergency call is received, continues through to the safe treatment, transportation and handover of the patient
to the clinical team at the receiving hospital or ED.

The National Ambulance Service continues to implement a signi cant reform agenda which mirrors many of
the strategic changes underway in ambulance services internationally as they strive for high performance and
e ciency whilst coping with a continuously increasing demand on services.

As we strive to achieve our goals, our work is grounded in our vision, mission and values and this plan is designed
to place people at the centre of the services we provide and ensure that at all times for the public and service
users we are achieving the best value for money.

The NAS responds to over 300,000 ambulance calls each year, employs over 1,600 sta across 100 locations and
has a eet of approximately 500 vehicles. In conjunction with its partners the NAS transports approximately
40,000 patients via an Intermediate Care Service, co-ordinates and dispatches more than 800 aero medical / air
ambulance calls, completes 600 paediatric and neonatal transfers and supports Community First Responder
Schemes.

The service will move towards a more multi-dimensional urgent and emergency care provision model which
is safe and of the highest quality. This is in accordance with international trends, the desire to implement the
recommendations of the various reviews into the service and the ultimate aim of improving patient outcomes
whilst ensuring appropriate and targeted care delivery.

HSE National Ambulance Service
Building a Better Health Service Rivers Building, Tallaght, Dublin 24 D24XNP2
T: 01 4631624/6 E: director.nas@hse.ie
CARE COMPASSION TRUST LEARNING W: www.nationalambulanceservice.ie