Page 27 - India's 10 Best Tour Arranging Companies For 2019

airlines and airports can build recommendation engines that can help them personalise
offers for travellers. The internet of things (IoT) is already helping hotels, airlines, and
travel companies streamline their operations by connecting smart devices to systems,
and processes. IoT-based travel applications can enable travellers to get real-time
notifications on their flight status, directions to their boarding gate, and instructions
on security checks. They can also help tourists get useful information on sightseeing,
entertainment, and food once they reach their destination.

Business travel is on the rise in India and around the world. Travel managers who seek
ways to reduce costs often need to undertake the painful task of sifting through huge
data silos of varying types and different sources. Instead, they can make use of AI-
based travel platforms that unlock insights from internal and external data sources to
help them optimise travel programs, control spends, and enhance the travel experience.

It would be fair to say that emerging technologies are enabling the transformation of the
travel industry to Travel 4.0, like Industry 4.0 is doing for manufacturing. In the process
of delivering seamless, personalised experiences for customers, the travel industry will
probably help in ensuring that ‘emerging’ technologies are well and truly have ‘arrived’.