Page 23 - India's 10 Best Tour Arranging Companies For 2019
P. 23

values’ is the most apt way to       However, the marketing activities    traveller never seen or experienced
        define Ms. Unaiza Khan - the         for promotion of India tourism       before. Many of these experiences
        Founder of Alluring India Tour.      globally need to be channelized      are ‘life-altering’!
        She comes from the humble and        towards the right markets to ensure   Alluring India Tour is a mid-sized
        holy town of Varanasi in Uttar       maximum ROI on the marketing         set-up which gives us leverage over
        Pradesh. After completing her        spent.                               corporate giants in the industry,
        graduation from the prestigious      Another major challenge that         in terms of highly personalized
        Banaras Hindu University, she        impacts our industry is negative     services and thus having a large
        pursued her post graduation studies   journalism. While other Asian       chunk of our business coming
        in Management from Xavier’s,         countries like Malaysia, Thailand,   from repeat and recommendation
        Mumbai. Starting her career at       Vietnam etc. have their own share    clientele. We take pride in being
        the age of 21, as a Management       of problems and crime rate; it is    avid believers and practitioners of
        Consultant for SMEs in India, she    India which is perceived as being    our tourism slogan ‘Atithi Devo
        worked in varied industries like     highly unsafe on the global front,   Bhav’.  Today 68% - 70% of our
        healthcare, education, real estate,   especially for women. With an       businesses coming from repeat
        FMCG, Industrial Equipments etc.     uprise in use of social media and    guests and recommendation is a
        Being born and brought up among      negative publicity, the very essence  proof of the high level of ‘trust’
        the inbound tourism fraternity of    of our country that attracted        that our guests have in us. Once a
        Northern India and having travelled   tourism i.e. ‘our culture’ can no   guest travels with us, they become
        across the country from a very       longer succeed to woo a discerning   our friends and family. Our ethos
        young age, she was soon lured        traveller. India has a lot of reliable   and work culture of keeping our
        towards the travel industry.         travel companies that not only       guests comfort and safety above
        The transformation has just          ensure utmost safety of their guests  our profits has helped us sustain
        begun                                but also provide an excellent        our business and reputation over
        The Indian inbound tourism           travel experience. However, their    the past decade.
        industry has seen considerable       businesses are highly impacted by    With our focus on offering high
        growth in the past few decades.      the negative journalism portraying   quality tours, we are the pioneers
        Several measures are being           India as unsafe and inhumane on      in inbound leisure tourism industry
        taken by the Indian Ministry of      the global front. This not only      to have adopted a ‘Six Sigma, way
        Tourism and dynamic associations     tarnishes the country’s image        of life’ to achieve breakthrough
        like IATO, PATA, TAAI etc. to        but also demotivates prospective     accuracy levels in operations. We
        bring progressive reforms in the     travellers from considering India    allocate a part of our resources
        industry. However, one of the        for their leisure trip.              towards research and development
        crucial aspects we need to address   Reflection of Excellence             that is paving way for use of AI
        is increasing our focus towards      Most of the luxury tour operators    to enhance customer experience
        the ‘quality’ of tourism in our      in India are foreign companies       and simplify tour planning for our
        country. In my personal opinion,     and there are very few India based   clients.
        evaluating the growth of tourism     DMCs like us in Mumbai. In           The Buzz of Happy Clients
        merely in terms of numbers and       terms of our unique tours, we do
        revenues is being short sighted.     not have any direct competition.     Over a decade of experience in
        We need to look at a plan of         We are India’s one and only          the tourism industry helps us
        action focussing on enhancing        organization to introduce unique     to understand the needs of our
        the ‘quality’ of our inbound         theme based Copyrighted tours.       travellers better. We customize
        tourism and sustenance of that       These tours offer an experience      their tour itineraries as per their
        quality along with our resources     & perspective to a traveller that    preferences and expectations. Our
        in the long run. We require better   cannot be found anywhere else in     guests know that they will get
        governance and regulations for       the world. For instance, one of our   true ‘value’ for their money when
        classifications of hotels, standards   core Copyrighted Tour ‘A Princess’   they travel with us and are always
        of transportation and certifications   Diary’ focuses on changing         happy because their tour is tailor
        of travel companies and guides.      perceptions about Indian women on    made as per their interests and are
        India has come a long way in         the global front. It narrates sagas   not forced to visit or see any site
        inbound tourism from being the       of the valour, charisma, dynamism    or activity which does not interest
        ‘land of snake charmers’ to a ‘land   of Indian women in history &        them. For instance every program
        of Royalty’ with its palaces and     until today! We are coming up        is different as it is exclusive to the
        opulent hotels that are today ranked   with several such unique tours     needs of a particular traveller.
        among the top hotels in the world.   which provide a ‘perspective’ to a   An established network of



                                                                                                 August 2019  23
   18   19   20   21   22   23   24   25   26   27   28