Page 35 - India's 10 Best Tour Arranging Companies For 2019
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blood, Sankalp Agarwal believes management platform for the people (travellers) can raise their
every difficult problem has a travel agents to execute the tasks holiday requests, interact with
simple solution and one has to that play a part in completing the travel agents, compare quotes
be innovative enough to find it. holiday planning cycle — CRM, shared by multiple travel agents,
Thus, was born TravelTriangle to marketing, branding, customer and customize the holiday package
solve complex holiday problems acquisition, payment handling, the way they want.
through technology and expertise. inventory management, lead For the 700+ travel agents
Here, he leads the company vision management, etc operating through TravelTriangle,
and is intrinsically involved in Preferring to Stand Out From there is a SaaS-based customer
fundraising, business growth & the Crowd relationship management (CRM)
marketing. While most of the other travel platform that enables them to
Prabhat Gupta (Co-Founder and portals typically provide standard manage and analyse customer
CTO): A technology enthusiast packages with limited options of interactions and data, with the goal
to the core, Prabhat Gupta of improving business relationships
is passionate about solving with customers, assisting in
real life problems through customer retention, and driving
TravelTriangle
technology. A vital parameter customer- “ sales growth.
in the organizational matrix, he has always Unblocking Barriers
supervises the R&D division TravelTriangle has always been
responsible for enhancing customer been a a customer-first holiday planning
experience through state-of-the- platform, and has offered product
art technological tools. An avid differentiation by empowering
multi-tasker, he also oversaw the first holiday customers to customize the
operational division during the planning holidays the way they like. This,
organization’s initial years. along with an extensive network of
Sanchit Garg (Co-Founder and platform, and verified travel partners that provide
Advisor): A go-getter from the has offered better on ground support, pricing,
very beginning, Sanchit has and services due to presence in the
received several noteworthy product holiday destinations, helped us in
awards and recognitions for his differentiation providing a par-excellence holiday
innovative streak and technological experience. And the testimonials,
developments. by empowering travelogues, and agent reviews
Tackling Challenges customers to given by our past travellers helped
Though the tourism in India – both customize the in establishing trust among the first
domestic and outbound – is on a time travellers.
growing curve, the travel industry holidays the Enhancing Travel Industry
in itself faces a lot of challenges. way they like “ TravelTriangle has been
1. The existence of multiple players contributing consistently to the
– OTAs, DMCs, and small & big growth of the travel industry in
offline agents – in the unorganized customization, TravelTriangle general. It has helped the small
market is the chief problem in the takes pride in empowering and medium-sized travel agents
industry travellers to compare multiple grow manifold by providing them
2. Despite the existence of OTAs quotes from multiple travel agents a regular flow of real traveller
and online ticketing platforms, a and customize the trip as per the leads and training support, thereby
large percentage of traveller’s preferences. increasing the job opportunities in
travellers still do not use the online Delivering on Vision the industry. It is also dedicated to
platforms for holiday planning TravelTriangle operates through regularizing the unorganized travel
3. Not many platforms exist that its website and mobile applications network in India by creating a large
network of travel agents, travellers,
provide a single business process for iOS and Android on which
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