Page 40 - India's 10 Best Tour Arranging Companies For 2019

Interview with Swftnlift

Travelxp:

WORLD’S LEADING TRAVEL CHANNEL EYES

TRAVEL BUSINESS

ravelxp.com is a leading online travel company that from its competition?
understands & satisfies 360 degree travel needs of its
Tvalued customers by giving them an unforgettable Travelxp has always been the gold standard of quality. Be it
xperience with the help of a dedicated team of people and in our broadcasting offering, we strive to target the highest
an unbeatable technology. echelons of quality and service. Similarly, Travelxp.com
offers the highest level of service in the industry. However,
* Kindly describe Travelxp India Private Limited and the next step is the technological challenge. As the travel
its vision booking process moves online, we believe there is a major
void in the space in terms of understanding and tracking
‘One world and no boundaries’ has always been the core consumer sentiment and giving intelligent feedback, an
philosophy of the Travelxp group. Travelxp India Private area Travelxp.com will heavily focus on. An AI-first travel
Limited was also born with the same vision and continues booking system will increase customer happiness, and also
to aim to make travel an enriching and exciting experience. the company’s Average Revenue.
Every employee of Travelxp, from the management to an
intern, is eager to work in order to make travel a joyful * How are clients getting benefited by doing business
experience and open the world to different cultures, with you?
identities and ideas.
Travelxp.com brings to the business an unparalleled
* What are the biggest challenges in the industry? understanding of the word ‘travel’. Holidays and
experiences curated by a team which itself consists of
The Biggest challenges in the industry stem from both the world’s biggest travellers would give an entirely new
demand as well as supply sectors. On the supply side, the dimension of comfort and quality to every client and
fundamental mismatch between the various stakeholders, customer’s holiday. Our high service levels and rigorous
exemplified recently by the Hotelier-MakeMyTrip standoff, training process, targeted towards creating the world’s most
and internationally by the tiff between the biggest hotel comforting travel agency, are designed to ensure that travel
chains and booking.com over the controversial issue planning is a hassle-free process. Additionally, our AI-first
of resort fees, shows the declining level of trust in the approach is guaranteed to lead to savings in terms of cost
industry. Once regarded as distribution agents, OTAs and time.
now face an upward challenge in terms of revising their
appeal to an extremely price-sensitive audience, and thrifty * Kindly brief us about Travelxp India Private
merchants. On the demand side, there is a very dangerous Limited’s strategies to tackle its competition
emerging trend of ‘artificial price expectations’ as new-age
startups and ‘customer-centric’ companies indulge in heavy We believe that the only competition is with ourselves. All
discounting and cutting retail prices beyond the purchase the travel agencies in the industry strive to create better
price, in the name of customer acquisition and retention. customer experiences and leave customers with happy
This is untenable in the long run, and a market correction is memories. In such an industry, focusing on competition is
inevitable. The question remains the cost this would incur a diversion from the real core attention of the business, the
for India’s fastest-growing industry. customer. Travelxp is focused towards the betterment of its
product for the increased satisfaction of its customers, and
* What makes Travelxp India Private Limited different hence, the only real competition is the product of yesterday.

40 August 2019