Page 49 - India's 10 Best Tour Arranging Companies For 2019
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Ever-Growing Challenges              the customer looking for a stable    more and more unique products
        The ever-growing travel industry     relationship. Every now and then     including the festival guaranteed
        has challenges at every step and     a FTO or a partner wanders off       departures.
        every corner of the journey. The     to look for new partnerships. Of     The Current Industry Scenario
        first thing affected around the globe  course pricing is a reason, but at
        due to any kind of crisis is travel.   the core every partner is looking   Industry today is hung somewhere
        Rock bottom prices by competing      for a stable supplier offering best   between the old traditional
        companies, below average services    services. A serious partner still    practices and new innovative ideas.
        by unorganized companies and         doesn’t really run and wander off    Once thing which most DMC’s
        minor trade issues, bring a big dent   due to petty price reasons.        today are struggling with fearing
        to the industry. Number of DMC in    Strategies to Make Industry          OTAs as the biggest competition.
        India are growing at a much higher   Better                               These two are very different
        pace than the increase in number of                                       segments of business, yes there
        FTOs.                                Truly India Tours run and support    are few areas which overlap, but
        Translating Vision into Action       small and big initiatives as a       one should take the change at its
                                             business. Representing the industry  face value and move on. The reach
        The key to any business is ‘product  at various trade shows, roadshows    of OTAs is much bigger for sure.
        & service’. Once any company         & events. We at Truly India also     Any increase in number, no matter
        gets into a practise to innovate and   believe in increasing business than   due to OTAs or due to DMCs will
        introduce new and unique products    to get an already existing business.   give a trickle down affect to each
        each season, it automatically        At many points in promotions we      and every member of the fraternity
        creates a distinct quality from its   have been able to convince new      eventually. Today we need to
        competition and that is what Truly   partners to add more programs        classify and recognise the correct
        India strives to do each year. Even   and itineraries for our destinations   area of expertise and strive to be
        a most basic tour like ‘Golden       without disrupting the old           the best in that. A hotel booked
        Triangle’ can be travelled in a very   programs and even old suppliers in   online and a complete tour booked
        distinct manner and can be given a   many cases.                          by an tour expert in DMC would
        new taste. Where we stand today,     Looking Forward                      never give same experience and
        our country ‘India’ is so diverse                                         there are huge number of travellers
        that we can never run out of new     At this point, one can expect        still who would like better
        products.                            that we are going to aggressively    experiences.
        Our USP in the Business              promote wellness, sustainable, &     Inception Tale
                                             eco-tourism. We have convinced
        A stable business is what any        a lot of our partners to plant a     Our journey has been smooth, few
        customer would love to work          tree per passengers travelled. We    bumps along the way have only
        with. And that is our USP, we do     are also, motivated to introduce     made the journey more exciting
        not change relationship managers                                          and worth continuing. Since our
        every second season. A company                                            inception, we have manged to have
        which is personally managed by a                                          steady increase in our numbers and
        family gives a lot more insight to                                        turnover and it gives a statement
                                                  We are
        the business dealing than a huge      “                                   for our commitment to serve our
        corporation can. At the same time,                                        customers. There have been some
        competitive prices and highest            motivated                       struggles at the grassroot level like
        standard of quality keeps us at the       to introduce                    finding an experienced guide in the
        top of the table.                                                         remotest of locations, managing
        Gaining Momentum with Each                more and more                   and basically identifying local
        Customer                                                                  infrastructure at destination we
                                                                                  were first to promote. At times,
        In order to keep a customer, any                                          sudden changes in govt. policies
        business is supposed to provide           including                       affect the business cycle in a huge
        flawless service and that’s how           the festival                    way. We have always been able
        our business is completely safe                                           to overcome all these behind the
        from our competition. At the same         guaranteed                      scenes roadblocks and been able to
        time, in order to attain the steady       unique products “               provide our customers with great
        growth, we as a business target           departures                      travel memories.




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