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profitability for partners while     started from a relative’s office in   to be pivoted . Soon investor got
        making it easy and economical for    slum of Dharavi because there        interested and raised a million
        customers.                           was not adequate capital to take a   USD. However the quest for

        Lessons to Learn                     full-fledged office. With one other   doing something global led to the
        1. Team is everything – empower      employee the business moved          discovery of creating tripXOXO.
        them, train them , reward them       slowly but surely. Over the next     Multiple attempts and multiple
        make them think like you             3 years moved 4 different offices    failings led to some stupendous
                                             in Mumbai due to growth. This is
                                                                                  business ideas which have got
        2. Just because it’s not been        where the ambitions took wings       her and tripXOXO here. This
        done before doesn’t mean it’s        and she decided that we want to      time around she doesn’t have to
        impossible, be creative and          become the largest travel agency     look for investor’s as people are
        inventive all the time.              network and through franchising      approaching because they see that
        3. Focus – Don’t get distracted,     it reached 75 locations. Constantly   this has the potential to be the next
        have a vision work it backwards to   innovating to get into territories   unicorn. tripXOXO operates out of
        try and achieve it and just focus on   which had not been explored by     India, Dubai and UK and is soon
        that.                                the existing players. Also set up a   launching its China office and site
        The Eventful Journey                 travel portal much before advent of  in Mandarin.
        Heena has been in the travel         any other travel company but being
        business for last 15 years and is    a non tech person and perhaps a
        an avid traveller. The business      bit too early in the game it had
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