Page 2 - Contact Center Magazine.pdf

"PTCL Contact

Call "Call center now termed as the Centers has started
?Public Face? for many operations from 4
Cent er businesses, their role for

customer attainment and seats with one Service
Operat ional retention is constantly in 2007, within ten

Overview increasing" years, we are

handling almost each
Call centers shape, preserve

and achieve customer and every segment"
relationship by operating 24/7
"ISO
,365 days of the year and provide
Certification-Across all
resolution to customer queries
Contact
and problems.Contact center
operations are running into four Centers(Lahore,

locations having 933 seats with Karachi, Islamabad)
1,511 staff members for handling since 2008"

all the service being offered by

PTCL. Contact centers have 2K
Cisco UCCE Model with "Third Major Channel

customized redundancy with
in Sales Contribution
22Voice Gateways (Upgrading on
and having Highest
SIP Trunk).1.5KCVP Inbound
Life Cycle of
licenses+ 0.3K Outboundand
Customers where
140Media PRIs (115 Inbound+ 25
Outbound).This is embedded with acquisition channel is

Caller Based Routing and self Contact Center"
service