Page 7 - COVID-19 english

2. Prepare
Main challenges
Prepare to confront the crisis •
• Create a culture of trust among the teams to
enable remote work •
• Define a set of training options focused on how to
operate during the crisis for managers and team •
members
• Ensure the readiness of the technological tools to
enable work from home •
• Communicate the location of the required
policies •
• Establish mechanisms to work from home
• Identify which information can be shared with the
media •
Create crisis communication teams •
• Who will be responsible for employee
communications? Focal point? •
• Who will be responsible for media
communications?
• Identify the local, global authorities to get current
information
Scripts, establish internal notification
• Create a communication timeline
• Create communication letters accordingly the
type of employee (Administrative, sales team, outsource, interns, etc...) and other relevant demographics
• Previous approval for all communication
Define a set of trainings focused on health practices
Create a pulse to identify opportunity areas of the technological infrastructure
Publish and keep updated the home office policies and update the objectives plan accordingly
Communicate the official statements which crisis communication team can share with the media Establish continuous performance management meetings between managers and their direct reports to focus the efforts
Keep updated succession plans for key positions
Create a risk management team to respond to the business disruption
Send recommendations based on employee demographics: Ethnicity, location, age or role
SAP SuccessFactors Insights
• Prepare the communication channels to share official corporate information about the crisis
• Public banners or widget at Portal Home Page
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