Page 26 - CHCS - Cisco Hosted Collaboration Solutions

Supporting Student Notes:

Historically, enterprises deployed technology on their premises and the technology was supported by
in-house technicians or experts. That model is losing traction gradually. It has the lowest compounded
annual growth rate at 12% compared to 27% for managed CPE and 41% for Cloud.

Enterprises are increasingly outsourcing the technology and the administration and although there is
still plenty of good growth in managed services, particularly in managing their private cloud
infrasructures it is ultimately limited by scalability and the fact that customers no longer want to own IT
assets.

Hosted contact center infrastructure solutions are steadily gaining ground in enterprises of all sizes and
in variety of public and corporate verticals. (Hosting is also referred to as software-as-a-service (SaaS),
communications-as-a-service (CaaS) or platform-as-a-service (PaaS).) Adoption is increasing at a
rapid rate and is expected to continue to pick up momentum because, among other advantages, these
solutions require a minimal cash outlay and provide quick deployment, rapid and quantifiable return on
investment, scalability and agility, ongoing investment protection and a reduced maintenance burden.