Page 27 - CHCS - Cisco Hosted Collaboration Solutions

Supporting Student Notes:

Example of Best of all Worlds:
A Hybrid approach best suited an operator of photo studios across the US, as it provided the flexibility
and cost savings of a hosted solution for remote studios, but also allowed the HQ to host Contact
Center on prem. Initial bookings: HCS $412K CPE $138K; Future: HCS and CPE estimated at $1
million.

City Council needed to deploy a new Contact Center but conversations evolved to include voice, and
HCS was introduced to deliver voice services and advanced UC functionality such as Jabber and
single number reach, quickly and efficiently. Initial deployment= 100 HCS licences Total Booking
Potential: 5000 HCS licences + CPE= $5-6M.