Page 13 - BOS CSM
P. 13
Identifying New Stakeholder Needs
Role HRD MKD FD SD CSD LEG PRD
Responsibility Staff Marketing Financial Sales Customer Legal Product
Performance Performance Performance Performance Service Requirements Development
Top 5 • Reduce
Outcomes &
staff
KPIs
turnover
• Cost of hire
• Time to
competence
• Training
cost per
employee
• Length of
service
Top 3 Oracle
Systems / Workday
ISVs Bullhorn
