Page 11 - HCS for Account Managers

Supporting Student Notes:

• Mobility: We all want more power to work while mobile. We want to work wherever we happen to be, or wherever we
have to be.

• Video: We want to use more video. We want to record ourselves making presentations, to see recordings of meetings
we missed. And we want to have greater context and rich content added to the many ways we communicate.

• Connectivity: We want uncompromised connectivity. We want to be better connected with people we work with,
customer, partners, the outside world. Customer service representatives want to feel closer to customer to help meet
their needs better, to provide richer experiences, potentially from any location.