Page 30 - HCS for Account Managers

Supporting Student Notes:

Enable Rapid Deployment
City of Charlotte
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11363/case_study_c36-727281.pdf
Partner: NWN
• Rapidly replaced on-premise voice and contact center system to communications from the cloud and hybrid contact center, all

based on Cisco HCS, in order to host the 2012 Democratic National Convention (DNC)
• Delivered excellent caller experience to citizens, during and after political convention
• Offloaded management of communications platforms from City IT team, freeing it to focus on citizen service
• Lowered total cost of ownership for contact center by approximately US$100,000 annually