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Supporting Student Notes:
D&M Group
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps11363/case_study_c36-720864.pdf
Partner: West IP
• Bridged silos between brands/divisions previously operating independently and transformed organizational culture in this global
company of 2,000 employees in 45 countries
• Made it easier to collaborate, accelerate decision making, enable information exchange and innovation, from anywhere in the
world
• Lowered 3-year TCO for communications at headquarters by 72%. Other sites are experiencing savings of 40-50% and TCO for
the 25-agent hosted contact center has decreased.
• Solution is a common cloud collaboration platform for all divisions, with Cisco HCS, Cisco HCS for Contact Center, and
managed Cisco TelePresence for in-person communications without travel, and Cisco WebEx Meetings, Cisco Unified IP
Phones,
