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Identifying new stakeholder needs







         Role                        HRD                     MKD                 FD                  SD                   CSD                   LEG                   PRD


         Responsibility              Staff Performance        Marketing          Financial          Sales                Customer Service      Legal                 Product
                                                              Performance        Performance        Performance                                Requirements          Development



           Top 5 Outcomes &          •Reduce staff
                            KPIs       turnover
                                     •Cost of hire

                                     •Time to
                                       competence
                                     •Training cost
                                       per employee

                                     •Length of
                                       service







               Top 3 Systems /       Oracle
                             ISVs    Workday
                                     Bullhorn






          BT Advise. Knowledge that delivers
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