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Key Technology Buyers
CIO UC Buyer IT Director
Empower the Business Improving organizational
communications
Deliver the best tools
Deployment flexibility & enabling
Improve Agility mobile users
Achieve best productivity Security, interoperability & investment
protection
Operate Efficiently
Desktop Buyer
Reduce complexity,
deliver results at best cost Maintaining desktop end-
user experience
• Director of Call Center Operations
• General Manager of Call Center Easy/Cost effective integration into existing
• VP of Customer Care (MS) infrastructure
• VP of Customer Services
• Chief Experience Officer Limit support costs & mobility/alternative
• LOBs?? devices & cloud apps
Contact Center Buyer
Uptime, scalability, interoperability,
integration & security
Balancing cost and customer service
(efficiency vs. effectiveness)
Flexibility to add new tools/channels
