Page 11 - BAYADA Home Care Playbook

The BAYADA Way of Operating an Office: Home Care May 2019
Layout of This Document
The content of this document follows this order:
Chapter 1: Overview
Background and orientation to this Playbook.
Chapter 2: Defining characteristics of a BAYADA Home Health Care office pro- viding home care services
A brief capsule of what makes BAYADA unique—our people, communications, team- work, and office layout.
Chapter 3: Organizational model of a BAYADA Home Health Care office provid- ing home care services
How we structure and build our office teams for growth, and the roles and responsibili- ties involved.
Chapter 4: Measuring the success of a BAYADA Home Health Care office provid- ing home care services
The benchmarks we use to determine how well we’re meeting our goals and following The BAYADA Way.
Chapter 5: Strategic Planning
How we plan and build for our future.
The last two chapters, on the core areas of our business, provide detailed descriptions of our best practices and procedures.
Chapter 6: Employee Focus
How we enhance both individual and team performance, recruit and educate high-quality field employees, and manage their development and compliance.
Chapter 7: Client Focus
Our process, from building initial relationships to retaining ongoing high-quality clients.
© BAYADA Home Health Care, 2019
Not for disclosure outside BAYADA without written agreement 11