Page 76 - icripe2020
P. 76
8.0 Reference
Bryman, A., Bell, E. (2017). Business Research Methods. Oxford University Press, Oxford. Bitner, M.J.,
Brown, S., Goul, M., Urban, S. (2016). Services Science Journey: Foundations, Progress, Challenges.
Arizona State University.
Edvardsson, B. (2016). Quality in new service development – key concepts and a frame of reference.
International Journal of Production Economics, 52(1-2), 31-46.
Edvardsson, B., Gustafsson, A., Roos, I. (2015). Service portraits in service research – a critical review.
International Journal of Service Industry Management, 16(1), 107-121.
Edvardsson, B., Gustafsson, A., Kristensson, P. & Witell, L. (2018). Customer Integration in Service Innovation: the
handbook of innovation and services. CTF, Karlstad, Sweden
Edvardsson, B. & Enquist, B. (2018). Values-based Service for Sustainable (Business Lessons from IKEA).
Routledge, London
Grönroos, C. (2016). Adopting a Service Logic for Marketing. Marketing Theory, 6(3), 317-333.
Grönroos, C. (2018). Service-Dominant Logic Revisited: Who Create Value? And Who Co-Creates? European
Business Review, 20(4), 298-314.
Håkansson, H., Snehota, I. (2015). Developing Relationships in Business Networks. Routledge, London
Håkansson, H. & Ford, D. (2012). How should companies interact in business networks? Journal of Business
Research, 55 (2), 133-139.
Håkansson, H. & Waluszewski, A. (2012). Path dependence: restricting or facilitating technical development?
Journal of Business Research, 55 (7), 561-570.
Romashko,B (2020). How can the hotel industry recover after COVID-19? Retrieved 28 November 2020 from
https://www.hospitalitynet.org/opinion/4098077.html
Roscoe, J.T. (1975). Fundamentals Research Statistics for Behavioural Sciences. (2nd.). in Hill, R. (1998). “What
Sample Size is ‘Enough’ in Internet Survey Research”? Interpersonal Computing and
Technology: An electronic Journal for the 21st Century. Available at:
http://www.emoderators.com/ipct-j/1998/n3-4/hill.hmtl
Roscoe, J.T. (1975). Fundamentals Research Statistics for Behavioural Sciences. (2nd.). in Hill,
World Health Organization. Operational considerations for COVID-19 management in the accommodation
sector - Interim guidance. Geneva: World Health Organization; 2020.
(https://apps.who.int/iris/handle/10665/331937 accessed 20 August 2020)
55 | INTERNATIONAL CREATIVE AND INNOVATIVE PRODUCTS EXHIBITION 2020 (ICrIPE 2020) – VOL 22