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PERSPECTIVE CASE STUDY

Programmability Skills - the need of the hour Hero FinCorp

What is programmability? ero Group, a household name in India saw its beginning in 1950's when the four Munjal brothers shifted to Ludhiana from

HKamalia (now in Pakistan). They had a modest beginning as the first-generation founders, starting with manufacturing bicycle
In the context of IT systems, the word ‘programmability’ refers to the capability of reconfiguring or repurposing the IT infrastructure
components through software apps. These changes are based on the business requirements and are done without drastically components in Ludhiana. But over the years, they diversified themselves. Today the group has multiple organisations such as -
altering the underlying hardware. The infrastructure components could be network routers, switches, firewalls, servers, storage Hero MotoCorp Ltd. Hero FinCorp Hero Future Energies Limited Easy Bill Rockman Industries Limited Hero Electronix
devices, load balancers, etc.
Business Needs
It starts by first decoupling the software from the hardware and the creation of an intelligence centre from where the instructions
to (re)program or change the device behaviour are passed on. This intelligence centre is typically the software controller which Hero FinCorp is a leading Non-Banking Financial Company (NBFC). It is currently engaged in consumer finance businesses and
interacts northbound with business applications and then passes the instructions southbound to hardware infrastructure. commercial lending. While consumer finance includes financing Hero MotoCorp's two-wheelers and providing loans against
property, commercial lending provides Indian corporates with a wide portfolio of financing products like working capital
Why is programmability the need of the hour? loans, machine loans etc. The client wanted to focus on their core business and was looking for an ICT partner who could
manage their IT.
The current IT transformation wave calls for deploying new innovations to stay ahead of the competition. This needs a
central change in the software through apps and one that allows remote devices to adopt/reflect that change with a click Key Points and our solution • Enable the best use of resources to support the
of a button. business.

Programmability Skills Mahesh Sikri End-to-End Manage services that include - • Develop and maintain meaningful records relating to

It is important for IT professionals to upgrade Head Technical Services, • Technical support services incidents, while applying a consistent approach to
themselves with relevant skill sets around Dimension Data • End-user support services them. Added to that, proactively prevent, identify
software-defined technologies which involves

and provide a quick resolution to the incidents.
programming language like Python and • Services Desk Management • Help minimise the adverse effects of incidents on
Integration APIs. e envisage that the Skype For • Security Management the business and problems caused by errors in imension Data has won the
WBusiness PowerBI Reports will the infrastructure.
DManaged Services contract
Programmability skills in Dimension Data provide a sound base report. Inspired • Network Management • Improve the productivity of support staff and for Hero FinCorp for a period of

More than 200 DDites including engineers and consultants recently mastered Python, the programming language, by the work done by SQL Services • Server and Storage Management provide relevant management information. three years.
RESTful API integrations, Cisco ACI, VMware NSX, Cisco Software Defined Access, etc. They leveraged the Dimension (a DD Company), the DDIN Product
Data University (now called DDU Pathways app in Workday, available @ https://dimensiondata.pathgather.com/ ) along Engineering team have also built a similar Client Benefits
with external resources like Pluralsight (https://www.pluralsight.com/ ) that was arranged by the Group team.
Report engine that can help develop • Single point of contact for all IT incidents, request
This is helping us fast track the time taken to deploy new projects from days to now in just a few hours. It is also customised dashboards for clients. routing and escalations.
helping us meet some of the security compliance requirements overnight.

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