Page 41 - PG - New Franchisee - Clinic Operations - 2019
P. 41

New Franchisee Clinic Operations
                                       Participant Guide









                                          Day Two Objectives




        ATLAS Objectives

         • Understand patient status

         • Explain how to process payments and refunds
         • Demonstrate how to process past due automatic recurring billing

         • Demonstrate how to process membership freeze requests

         • Demonstrate how to process membership cancellation requests

         • Demonstrate how to process membership renewals
         • Interpret real time metrics and clinic snapshot statistics




        Patient Question Objectives

         • Understand how to answer common patient questions



        Metrics and Blue Book

         •  Explain how to use the Blue Book

































        © 2019 The Joint Corp. All Rights Reserved.           41                                  Published on:  05/31/2019
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