Page 72 - PG - New Franchisee - Clinic Operations - 2019

New Franchisee Clinic Operations
Participant Guide

Job Aid

Incoming Calls - Suggested Phone Script

GREETING
Positive, Enthusiastic, Professional COMPLETE COMMITMENT
“Thank you calling The Joint (CLINIC NAME). This Aim for same day or within 24hrs max
is (WC NAME) speaking. How may I help you?“ “Have I answered all your questions? We are located at
______.” Are you familiar with the area? May I have your
email, please? I’d like to send you directions, some
paperwork, and confirmation of your preferred time?
ACKNOWLEDGE Great, I look forward to meeting you!”
Commit to Assist
“Certainly, I’m happy to help. May I get your name?”
“Hi (CALLER’S NAME). Thank you for calling. If we get cut CONFIRM COMMITMENT
oˆ, what is the best number to reach you? Great, how can • Log the caller’s info on the Incoming Call Sheet
I help you today?” • Enter required information on O.T.T./Advantage
• Send (email or text) directions to your location,
along with intake paperwork or intro oˆer.

© 2019 The Joint Corp. All Rights Reserved. 72 Published on: 05/31/2019