Page 71 - FG - New Franchisee - Clinic Operations - 2019
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New Franchisee Clinic Operations
                                       Facilitator Guide









        Day Four                    •  Skills Assessment and Training Recap








        Admin Functions ( 5)


                                                                                            Role-play / Facilitator Led




                                  Instructions
         Facilitator
           Notes                  Use the space below to take notes as your facilitator discusses Admin functions  See
                                  the job aid on the next two pages for help in role-playing incoming calls after you
     DO: Discuss the various      discuss Over the Top (O T T) with your facilitator
     Admin functions of a
     Wellness Coordinator
     Use the job aids on the
     next couple pages to
     practice taking calls
     Have the participant help           Notes
     you make calls and write
     thank you cards

     TOPICS:

       • Referral cards

       • Thank you cards
       • Cash deposit

       • Daily actionable calls

       • Social media reviews

       • When to submit a
         helpdesk ticket and
         how








        © 2019 The Joint Corp. All Rights Reserved.           71                                  Published on:  05/31/2019
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