Page 33 - Decide by Gino Wickman

Decide! The One Common Denominator of All Great Leaders by Gino Wickman 30 Solving issues takes time. By solving issues now, you’ll the research and bring it to a subsequent meeting—for save time exponentially across departments by eliminating example, “Bill will gather the client data for the last two all future symptomatic issues. The old days of shoving years, and we will make the issue a top priority in next issues to the side so you can make it to next week have to week’s meeting.” come to an end. Jury-rigging problems with duct tape and twine will become a thing of the past. To be great, you have One important point: When the issue is completely solved, to make good decisions for the long term in accordance someone must make the solution statement. For example, with your vision. in the case of John being in the wrong seat, someone states the solution: “Barbara will sit down with John and Three types of resolutions will emerge from your decision discuss the warehouse seat issue, offer him the assistant making. The frst is when the issue is solved and requires manager seat, and see if he wants it. If not, we will part action—for example, “John is going to revise the accounts ways.” You’ll know after the statement that the problem is receivable past-due letter to include the new language.” In solved because you’ll hear the sweet sound of agreement this case, John takes the action item and completes it, and in the room. The issue is then owned by someone (in this it’s solved. case, Barbara), it’s added to the To-Do List, and it gets done. The second is when the issue is merely awareness, and the conclusion is that everyone concurs with that awareness— Occasionally after the solution statement, someone will say, for example, “Okay, so we all agree that meetings will start “Wait a minute, that’s not what I heard,” and the discussion on time.” will begin again. That’s okay. You’re creating clarity and getting everyone on the same page. Be patient. The third is when the issue needs more research or facts. In this case, someone is assigned an action item to do www.eosworldwide.com