Page 314 - rise 2017

Finding
Profile of Respondents
The survey demonstrated the details concerning demographic characteristics or respondent’s profile as
shown in Table 1.

Table 1: Respondent’s profile
Respondent’s profile Frequency Percentage (%)
Gender
Male 21 37
Female 36 63
Age
20 - 30 years 18 31.6
31 – 40 years 32 56.1
41 – 50 years 17 12.3
Education level
SPM 2 3.5
STPM 1 1.8
Diploma 9 15.8
Degree 41 71.9
Master 4 7
Grade Level
48 1 1.8
44/45 6 10.5
41/42 38 66.7
34 1 1.8
29/27 1 1.8
22 1 1.8
17 8 14.0
R3/R6 1 1.8
Year of Service
Below 1 years 1 1.8
1 – 5 years 28 49.1
6 – 10 years 28 49.1
Races
Malay 54 94.7
Indian 2 3.5
Other 1 1.8
Marital status
Single 10 17.5
Married 45 78.9
Widower 2 3.5
Position
Management 2 3.5
Management and Lecturer 16 28.1
Lecturer 28 49.1
Administration and Non- 11 19.3
Lecturer

Reliability Analysis
Cronbach‟s alpha coefficient was compute to ensure the item used to measure the construct of dependent
variable and independent variables are reliable in the study. The measurement of work engagement
reported a Cronbach‟s Alpha value of 0.838, measurement of perceived organizational support reported a
Cronbach‟s Alpha value of 0.926, and meanwhile the measurement of organizational citizenship
behavior reported a Cronbach‟s Alpha value of 0.681. Therefore, the result of Cronbach‟s Alpha showed
that all the measurements are reliable