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and technical skills training could be provided at all levels for school leavers before they entered the
workforce.

Problem Statement
All institutions wish to practice the concept of OCB. However, only few institutions can actually achieve.
OCB are very crucial element in every organization and have been studied broadly. Awareness of the
importance of OCB is increasing in most of the organization make some companies start to encourage
this positive behaviour among the employees.
Nature of work at college community are quite different with other institution , like mention in
the background of study community college’s staffs also need to work at weekend in order to do the short
course that targeting the community of the area to increase their life style. That condition are compulsory
for all staff in order to achieve the Key Performance Index (KPI) for their college and also their self.
Research on OCBs has largely taken place with individuals working in non-academic fields such
as manufacturing, retail, and service industries. Deckop, McClendon, and Harris-Pereles (1993)
examined levels of OCBs among university faculty and how unionization of those faculty might affect
their OCBs. Other studies have looked at OCBs within the educational context, albeit in primary and
secondary education (DiPaola & Hoy, 2005; Bragger, Rodriguez-Srednicki, Kutcher, Indovino, &
Rosner, 2005). However, only few researchers conducted the study on OCB in work engagement, servant
leadership and POS. Hence, there are only fewer researches were conducted in Community College area
that related to hands-on elements.

Research Objective
General Objective: To investigates the relationship between work engagements and POS towards OCB
among the employees at Langkawi Tourism Academy @ KK Langkawi. Specifically, this study mainly
seeks to achieve the following objective:
i. To investigate the relationship between work engagement and Organizational
Citizenship Behavior.
ii. To investigate the relationship between POS and Organizational Citizenship
Behavior.

Research Questions
This research is conducted to identify the relationship of the independent variable which is employee’s
work engagement and POS with the dependent variable, which is an OCB at Langkawi Tourism
Academy @ KK Langkawi. The questions that can be arisen here are:
i. Is there any relationship between servant leadership and Organizational Citizenship
Behavior?
ii. Is there any relationship between POS and Organizational Citizenship Behavior?

Development of Hypothesis
Based on the research objective, the hypotheses developed for this research are as follows:
Hypothesis 1 (H A1): There is a significant relationship between work engagement and organizational
citizenship behavior.
Hypothesis 2 (H A2): There is a significant relationship between perceived organizational support and
organizational citizenship behavior.

Significant of Study
The main aim of all of the institutions is to maximum the worker productivity, fully utilize the resources
in order to achieve overall organizational effectiveness and being enjoying working with their leader.
Thus, the result of conducting this research and its finding is very important in providing some insights
into the factors that is needed to encourage and perform OCB among the employees and make the
organization operate in efficiency way. The significant of the research finding able to contribute the
advantages to many practices such as corporate strategy, organization unit level students and also
analytical and empirical researches.
For a practical perspective, the finding of this study will be useful to enhance the managerial productivity
in whole structure of the organization in any sector and industry. Practice and encourage OCB among the