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Less skilled
• Approaches decisions haphazardly or delays decision making.

• Makes decisions based on incomplete data or inaccurate assumptions.
• Ignores different points of view or makes decisions that impact short-term results at the expense of
longer-term goals.

Talented
• Decisively makes high-quality decisions, even when based on incomplete information or in the face of
uncertainty.
• Actively seeks input from pertinent sources to make timely and well-informed decisions.
• Skillfully separates opinions from facts.
• Is respected by others for displaying superior judgment.

Overused skill

• Applies an overly rigorous or methodological decision process to all issues, even where experience
and intuition can work equally well.

• Is overly confident about own decision-making capability; reluctant to delegate decision making to
others or hesitant to involve others when generating solutions.

Some possible causes of lower skill
Causes help explain why a person may have trouble with Decision quality. When seeking to increase
skill, it’s helpful to consider how these might play out in certain situations. And remember that all of these
can be addressed if you are motivated to do so.

• Undervalues relevant data.

• Goes too fast or too slow.
• Avoids including others.
• Unaware of own biases.
• Not objective.

• Limited use of analytic tools.
• Conflict averse.
• Doesn’t consider consequences.

• Seeks perfection.

Brain booster
Even if you’re certain that your decision is the right one, pause. What beliefs, opinions, personal interests,
favoritism, or prejudices may be influencing you? Our brains have developed numerous shortcuts that

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