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If you worry about not having the answers required…
…then understand that it doesn’t all have to be down to you. Inviting other people’s input can add
a new dimension to the decision-making process with the added benefit of taking some pressure
off you.

“Whenever you see a successful business,
someone once made a courageous decision.”

Peter F. Drucker – Austrian-born American writer and management consultant

Learn more about Decision quality

Davidson, J. E., & Sternberg, R. J. (Eds.). (2003). The psychology of problem solving. New York, NY:
Cambridge University Press.

Haines, S. G. (2006). The top 10 everyday tools for daily problem solving: Strategic thinking handbook
#1. San Diego, CA: Systems Thinking Press.

Harvard Business Essentials. (2006). Decision making: 5 Steps to better results. Boston, MA: Harvard
Business School Press.

Janis, I. L. (1982). Groupthink: Psychological studies of policy decisions and fiascoes. Boston, MA:
Cengage Learning.

Kahneman, D. (2011). Thinking, fast and slow. New York, NY: Farrar, Straus and Giroux.
Kourdi, J. (2007). Think on your feet: 10 Steps to better decision making and problem solving at work.
London, England: Cyan Communications.

Deep dive learning resource links

Batista, E. (2013, November 8). Stop worrying about making the right decision. Harvard Business Review.
Retrieved from http://blogs.hbr.org/2013/11/stop-worrying-about-making-the-right-decision/
Denning, S. (2012, April 24). How are really great decisions actually made? Forbes. Retrieved from
http://www.forbes.com/sites/stevedenning/2012/04/24/how-are-really-great-decisions-actually-made/
Harvard Business Review. (2013). The management tip: Tips on decision making. Harvard Business
Review. Retrieved fromhttp://hbr.org/web/management-tip/tips-on-decision-making
John, C. (2013). How to establish open communication at work. Chron. Retrieved from
http://smallbusiness.chron.com/establish-open-communication-work-25071.html
Shaughnessy, H. (2013, December 9). 15 Ways to make much better decisions. Forbes. Retrieved from
http://www.forbes.com/sites/haydnshaughnessy/2013/12/09/15-ways-to-make-much-better-decisions/
Teepe, T. (2009). Problem solving ideas that work [YouTube]. Retrieved from
https://www.youtube.com/watch?v=t2ZlEk5oHzo

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