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Acknowledgments
The creation of this guide would not have been possible without the tireless efforts and commitment of the
talented team who made it happen.

Thanks to the team of writers who worked with Heather to create the practical tips for developing skill in
the competencies. Jill Wachholz, Evelyn Orr, Stephanie Busby, Kevin Hedman, Tanya Just, Katie
Cooney, and Louise Grinsdale, we couldn’t have done it without you.

Appreciation must also be shown for the extensive research carried out by Guangrong Dai, Jon Feil, and
King Yii (Lulu) Tang. Your work helped us provide rich examples to support our suggestions, as well as a
wide variety of additional learning resources. And the research and support of Gustavo Gisbert and Dave
McMonagle helped us over the finish line.

Vicki Swisher, we thank you for your insightful review of everything we wrote. Your keen eye and vast
experience were invaluable.

The translation of the guide into several languages would not have been possible without Valérie Petit.
Thank you for enabling us to reach people across the globe.

We must also thank those who kept us in line – Karen Opp for your essential legal guidance and Diana
Vaicius for managing the whole project from start to finish.

The creation of this guide would not have been complete without the skill and dedication of our design
and production team of Lesley Kurke, Doug Lodermeier, and Paul Montei. And lastly, a huge thank you to
Bonnie Parks for doing such a wonderful job of editing and proofing, not to mention providing us with
moral support and the benefit of your extensive experience.

The rich legacy of research and intellectual property created by Bob Eichinger and Mike Lombardo
formed the foundation upon which this guide is built. Their work provided inspiration for many of the ideas
expressed within.

It took a village, and in the words of Helen Keller, “Alone we can do so little; together we can do so
much.”

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