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Factor I: Thought
Cluster B: Making complex decisions
Competency 32: Balances stakeholders
32. Balances stakeholders

Anticipating and balancing the needs of multiple stakeholders.

A stakeholder has a legitimate claim, or a “stake.” Stakeholders affect or are affected by the actions of an
individual or the organization. They may be internal to the organization or external. Decision makers or
decision approvers. Information providers or information seekers. They may be actively involved or on the
sidelines. They may have different priorities—sometimes complementary, sometimes conflicting. That’s
what makes balancing stakeholder needs so important. Getting anything of value done today isn’t a go-it-
alone proposition. Stakeholders are critical to the success of any strategy, initiative, or project. They may
be the team in charge of executing your vision. Or the person who pulls the approval strings. They could
be the customer. Investors. The board. Stakeholders can be advocates for you or just as easily be
blockers. Creating the right balance in working with stakeholders can mean the difference between a
project flying or crashing. And it’s a juggling act. Knowing who to engage with and when. Who to inform
and to what degree. Who has something you need to be successful and what they expect in return. And
recognizing that balancing often means you won’t please every stakeholder every time.

“Find the appropriate balance
of competing claims by various groups of stakeholders.
All claims deserve consideration
but some claims are more important than others.”

Warren G. Bennis – American scholar, organizational consultant, and author

Balances stakeholders is in the Thought factor (I) in the Korn Ferry Leadership Architect™. It
is part of Cluster B, Making complex decisions, along with Manages complexity (8) and
Decision quality (12). You may find it helpful to also take a look at some of the tips included in
those chapters to supplement your learning.

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