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Factor IV: Self
Cluster L: Being flexible and adaptable
Competency 3: Manages ambiguity
3. Manages ambiguity

Operating effectively, even when things are not certain or the way forward
is not clear.

Whether at work or off work, people constantly face situations that are ambiguous or uncertain—where
it’s not clear what the problem is or what the solution is. Where the unknown outweighs the known by a
wide margin. Some studies estimate that 90% of what managers deal with is at least somewhat
ambiguous. New demands, new technology, new marching orders, new processes. Nothing lasts very
long. In an era when clarity is scarce and certainty is fleeting, relying on solutions that have worked in the
past may seem safe, but it’s actually risky. New times require new solutions. Solving problems and getting
things done in this volatile context means being willing to forge ahead when the path is foggy, at best. It
means adjusting your approach—to both problems and people—to match changing conditions. To
surrender the need to be sure. The world is getting less and less predictable. By having a mindset geared
to viewing uncertainty as the new normal, you’ll be better prepared when the next unknown appears. And
better prepared to view that unknown as an opportunity to capitalize on.

“Take advantage of the ambiguity in the world.
Look at something and think what else it might be.”

Roger von Oech – American speaker, conference organizer, and author

Manages ambiguity is in the Self factor (IV) in the Korn Ferry Leadership Architect™. It is part of
Cluster L, Being flexible and adaptable, along with Nimble learning (22), Being resilient (26),
and Situational adaptability (31). You may find it helpful to also take a look at some of the tips
included in those chapters to supplement your learning.

Skilled

Deals comfortably with the uncertainty of change.
Effectively handles risk.
Can decide and act without the total picture.

Is calm and productive, even when things are up in the air.
Deals constructively with problems that do not have clear solutions or outcomes.
© Korn Ferry 2014-2015. All rights reserved. WWW.KORNFERRY.COM

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