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Less skilled
• Struggles to make progress when facing ambiguous or uncertain situations.
• Delays moving forward until all the details are known.
• Appears stressed when things are uncertain.
• Operates best when things are structured and predictable.
Talented
• Is energized when faced with ambiguity and uncertainty.
• Makes significant progress and remains calm and composed, even when things are uncertain.
• Manages the risk that comes with moving forward when the outcome isn’t certain.
• Adapts quickly to changing conditions.
Overused skill
• May move to conclusions or action without enough data.
• May err toward the new and risky at the expense of proven solutions.
• Doesn’t honor others’ need for some level of clarity before acting.
Some possible causes of lower skill
Causes help explain why a person may have trouble with Manages ambiguity. When seeking to increase
skill, it’s helpful to consider how these might play out in certain situations. And remember that all of these
can be addressed if you are motivated to do so.
• Prefers maintaining control.
• Easily overwhelmed.
• Cautious; avoids risk.
• Likes things to be predictable.
• Dislikes change.
• Negative bias; focuses on the downsides.
• Freezes without a clear plan.
• High need to be right.
• Too inflexible.
• Perfection oriented.
Brain booster
Your brain likes certainty. It is designed to predict and anticipate what will happen next. You look for
patterns or scripts that make it easy to see what comes next. When patterns play out the way you expect,
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